Returning Your Items

At Pacific Promos, we strive to provide products that meet and exceed your expectations. However, if you need to return an item, we’re here to help make the process as smooth as possible. Please review our return policy below to understand the steps and conditions involved.

Return Policy Overview

Eligibility for Returns

Timeframe: You may return items within 30 days of receiving your order.

Condition: Items must be in their original condition, unused, and in the original packaging.

Exclusions: Custom or personalized products are generally non-returnable unless there is a defect or error on our part.

How to Initiate a Return

Contact Us: To begin the return process, please contact our customer service team at 818-287-6229 or info@pacificpromos.biz with your order number and the reason for the return.

Return Authorization: Our team will provide you with a Return Authorization number and instructions for returning the items.

Shipping the Return

Processing Time: Once we receive your returned item, please allow 14 business days for us to process the return and issue a refund or exchange.

Refund Method: Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Exchanges: If you would like to exchange an item, please contact us to discuss available options. Additional shipping charges may apply for exchanges.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [phone number] or [email address]. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

Customer Service: For any questions or concerns regarding returns, please reach out to our customer service team:

Phone: 818-287-6229

Email: info@pacificpromos.biz

Note: This policy is subject to change, and any updates will be communicated through our website or directly to our customers.

Thank you for choosing Pacific Promos. We appreciate your business and are here to assist with any return needs you may have.